Privacy Policy 

​our promise to you 

We ask that you read this privacy promise carefully as it contains important information about who we are, how we collect, use, store, and share your personal information. It also outlines your rights, how you can contact us, and how to reach relevant organisations in the event that you have a complaint.

Who We Are

We are Ella's Homecare Ltd, trading as Ella's Homecare, registered in England and Wales under company number 13159252 . Our registered office is located at:

Registered Office:
105-109 Sumatra Road,
London, NW6 1PL,
United Kingdom

As a data controller, we are responsible for how we process your information in the UK. The UK General Data Protection Regulation (UK GDPR), alongside the Data Protection Act 2018, governs the way we collect, use, and safeguard your personal information. We must comply with this data protection regime and uphold your rights as a UK citizen.

How We Handle Your Personal Information

We take your privacy seriously and aim to handle your personal information in line with the highest standards. Our data processing activities are overseen by our appointed Data Protection Officer to ensure that your information is:

• Used lawfully, fairly, and transparently

• Relevant and collected for legitimate purposes that we have clearly communicated to you

• Accurate and kept up-to-date

• Stored only for as long as it is necessary

• Kept securely to prevent unauthorized access or misuse

Your Rights

Under the UK GDPR, you have several rights regarding your personal information. These include the right to:

• Access the personal data we hold about you

• Request corrections to any inaccurate or incomplete information

• Request that we erase your data under certain circumstances

• Object to or restrict the processing of your personal data

• Request data portability

If you wish to exercise any of these rights or have concerns about how your personal data is handled, please get in touch with us using the contact details below.

How to Contact Us

For any questions about this Privacy Promise, or if you wish to exercise your rights, please contact us at:

Ella's Homecare Ltd
Email: Gresaturjaku@ellashomecare.co.uk
Phone: 0203 869 0022
Address: 105-109 Sumatra Road, London, NW6 1PL, United Kingdom

You can also contact the Information Commissioner’s Office (ICO), the UK’s data protection regulator, if you have any concerns about how we handle your personal data. You can reach them at:

Information Commissioner’s Office
Website: https://ico.org.uk
Helpline: 0303 123 1113